CANCELLATION POLICY & CANCELLATION FORM
Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:
A. Cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, you must send us (Adrienne Plath, WHITE & BERRY Weddings, Heideweg 20a, 48149 Dülmen, Germany, Tel.: +49 (0) 178 35 83 225, email: firstname.lastname@example.org) a a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
Exclusion of the right of withdrawal (for personalized products)
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. It is expressly pointed out that the products delivered by WHITE & BERRY Weddings are goods that are made to customer specifications and tailored to the personal needs of the customer. According to Section 312d Paragraph 4 No. 1 BGB, the customer does not have the right to withdraw from contracts concluded in distance selling for such goods. According to the German Civil Code, the customer therefore has no right to withdraw from the contract concluded with WHITE & BERRY Weddings for the delivery of personalized products. Slight deviations in the properties of items compared to the descriptions and information in the order, in particular with regard to colour, weight, dimensions, design or similar features can result from customary fluctuations, technical production processes or the natural properties of the materials. Such deviations do not represent product defects and therefore do not justify any warranty claims by the customer.
WHITE & BERRY Weddings expressly asks the customer for written approval before the product is manufactured. The customer has the opportunity to have corrections made. If the customer approves, final production begins. WHITE & BERRY Weddings assumes no liability for any errors (e.g. typographical errors).
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you want to revoke the contract, please fill out this form and send it back.
WHITE & BERRY Weddings
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)
(*) Delete where not applicable